Henrico FCU will begin the system update in five days. Follow us on Instagram and Facebook for the latest information. 

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A Better Member Experience is Almost Here!

Upcoming System Conversion

During conversion weekend, credit cards will process normally. However, there will be limits on debit card purchases. 
 
  • $1,000 max daily debit card limit without your PIN (credit option)
  • $200 max daily debit card limit with your PIN (debit option)
  • $100 max daily ATM cash withdrawal limit
In preparation for the weekend, please stop by a branch to withdraw cash or plan an alternative purchase option. 

Limits Image.jpgDuring conversion weekend Internet Banking and Bill Pay will also be unavailable. Please schedule your payments in advance before 6:00 PM on Friday, February 28th to avoid disruption. 

Services that will Remain the Same

While there are numerous system enhancements, many things are staying the same. 

  • Member Number
  • Routing Number
  • Debit and Credit Cards
  • Direct Deposit and Bill Pay
  • Recurring Payments(ACH)

A Few Services are Changing in March

We are upgrading Internet Banking to a new platform. You will need to enroll on your PC or your mobile device. This upgraded system will bring new and exciting features to Digital Banking. Please make sure you have updated your current address, phone number, and email to help make this a smooth transition.

You can update your information within Internet Banking under the Options tab. Select Update Member Information to verify and update your information by 2/28.

Voice Banking will also be improved! There are options to make transfers, check balances, listen to recent transactions and much more. If you currently use Voice Banking, you will enroll in the updated version on or after March 3rd with your member number and the last four of your social security. If you are new to Voice Banking, please call our Contact Center or stop by a branch to get started.

We are launching a new mobile app! On or after Tuesday, March 3rd you should delete the current HFCU Mobile App. Please download the new HFCU Digital Banking mobile app from the App Store or Google Play. Sign in or enroll with your new Digital Banking credentials.

 

Smarter Systems - Coming in March 2020

New Digital Banking Platform

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  • Access your accounts
  • View transactions
  • Make or schedule transfers
  • Make payments through Bill Pay
  • Activate debit cards
  • Report lost or stolen debit card
  • Lock debit card
  • Nickname your accounts
  • Tag transactions
  • Upload receipts
  • Organize your dashboard
  • Apply for loans
  • Securely message the Contact 
  • Enrollment guide

 New Voice Banking System

  • Check balances
  • Check account history
  • Transfer funds
  • Make payments
  • Stop payments
  • Voice Banking pin maintenance

 Branch Banking

  • Same friendly service
  • eSignature for Loans

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Operating System Update

Exciting changes are coming to your credit union. The Board and the staff of Henrico Federal Credit Union are committed to making your experience modern and convenient. On March 1, 2020, Henrico FCU will implement a full-scale core conversion to take your member experience to the next level. This new member-centric update will empower our members to have a secure and sophisticated experience.

Timeline for System Update

During the conversion, some features may not be available immediately.  there will be days that the branches will close and services may not be unavailable. Please mark these important dates on your calendar.

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Additionally, we will keep you informed of our progress as we approach the upgrade timeline, so you will know exactly what to expect. We have set up a special page on our website at henricofcu.org/memberupdates to update you on our progress and answer general questions.  

Please continue to check your email, as there will be periodic updates before and after the operating system change.