- ABOUT US
- RESOURCES & BENEFITS
April 6, 2020
Our entire community has been impacted by COVID-19 and the health and well-being of you and our staff remains a top priority. Whether you are home due to stay-at-home orders, taking care of children who are out of school or possibly dealing with financial stress, we want to assure you that you are in good hands with your credit union.
Here are some benefits that we offer as financial security to all members of Henrico FCU:
If you need to visit a branch, our drive-thru tellers are available. Additionally, if your transaction is more detailed you may set an appointment at one of our community branches to meet with a Financial Service Representative.
April 1, 2020
Scammers are notorious for exploiting fear, and the COVID-19 outbreak is no exception. In the last few weeks, scammers have set up fake websites, bogus funding collections, and more tricks that prey on the fearful. The best weapons against these scams are education. When people know about circulating scams and how to identify them, they’re already several steps ahead.
Here are the types of scams to look out for:
Scammers give themselves away when they ask for payment via specific means, including a wire transfer or prepaid gift card. Scams are also easily spotted by claims of urgency, such as “Act now!” Lastly, poor writing skills, including grammatical errors, awkward syntax, and misspelled words are often a key giveaway. A specific example from COVID-19 scams, “Breaking information” alerts appear to be from health agencies.
Avoid scams by practicing safe habits. Always be skeptical about trial offers and outrageous monetary promises. Never give out your personal information on the internet or phone. Do not click on suspicious links. For more information about scams, sign up for free scam alerts from the Federal Trade Commission at ftc.gov/scams.
March 20, 2020
The safety and well-being of our members, staff, and community are of the utmost importance. Guidance from local, state, and federal authorities suggests limiting groups to no more than 10 people. Taking this into consideration, Henrico FCU will close the lobbies of the community branches effective March 23, 2020. The drive-thru and Contact Center will remain open.
Each branch will make appointments for transactions that require face-to-face interaction. For appointments, please contact the branches directly:
Thank you for your understanding and patience as we continue to work on your behalf and meet your financial needs.
March 18, 2020
As COVID-19 continues to impact our local area we want to assure you that Henrico FCU is here to meet your financial needs. Our operations are running and our teams are available to assist you with flexible options that achieve your banking goals.
Our team has been closely monitoring updates from local, state and federal authorities as well as guidance from the CDC. This guidance includes serving no more than 10 people at once. To protect our members and staff, we will be closing all lobbies to walk-in visitors at our community branches effective Monday, March 23rd for at least 14 days. All drive-thru facilities will remain open and you can set appointments for transactions that must be performed face-to-face. Our branch personnel will be available by phone to answer any questions and set appointments.
Our credit union has many options to serve your banking needs remotely. Through Henrico FCU Digital Banking, you can manage all your accounts and even start a conversation with a trusted financial representative. We have tools to apply for loans and finalize loans remotely with eSignature. Our Contact Center is readily available to serve your needs through a telephone call and our ATMs are available 24 hours a day.
Here are a few alternative ways to manage your financial needs:
Thank you for your patience during our system conversion! Henrico FCU strives to provide exceptional service to the Greater Richmond area. We value your membership and hope you like the new features.
Henrico FCU is excited to announce our new digital banking experience. All members will have to enroll in the new system. Download the new app today or access Digital Banking from your PC or MAC.
Voice Banking was updated as well. If you are a first-time user, please contact us to get started. If you have used the past system, call our new voice banking system at 804.262.8502 with your member number and the last four digits of your social security number to get started.