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Digital Banking

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How Henrico FCU is Responding to COVID-19?

Latest News on COVID-19

April 28, 2020

Effective immediately, Henrico FCU will lift all limitations on Regulation D transactions until further notice from the Federal Reserve.

The Federal Reserve Board on Friday announced an interim final rule to amend Regulation D (Reserve Requirements of Depository Institutions) to delete the six-per-month limit on convenient transfers from savings deposit accounts. The interim final rule allows all depository institutions to immediately suspend enforcement of the six transfer limit and to allow their members/customers to make an unlimited number of convenient transfers and withdrawals from their savings deposits at a time when financial events associated with the coronavirus pandemic have made such access more urgent.

“Today’s action by the Federal Reserve will make it easier for credit unions to give members access to their funds, which is vitally important as communities around the country deal with the impacts of the COVID-19 outbreak,” CUNA President/CEO Jim Nussle said.

If you have any questions about this regulation change, email or call 804.266.0290 to speak with a representative.

April 24, 2020

Small businesses in the Greater Richmond area have been hit hard by COVID-19 and Henrico FCU is here to help!

Henrico FCU is very pleased to announce that we are now able to assist the community by offering the Paycheck Protection Program.

If you are a small business owner and would like to discuss options please email or call 804.266.0290 and a representative will connect you with our team.

To learn more about the PPP loan program, visit SBA Coronavirus Relief!

April 6, 2020

Our entire community has been impacted by COVID-19 and the health and well-being of you and our staff remains a top priority. Whether you are home due to stay-at-home orders, taking care of children who are out of school, or possibly dealing with financial stress, we want to assure you that you are in good hands with your credit union. 

Here are some benefits that we offer as financial security to all members of Henrico FCU:

  • Be assured, all of your accounts are federally insured by the NCUA.
  • If you have concerns about your ability to make loan payments, please contact us. Our Financial Service Representatives are available to listen and offer solutions to meet your needs.
  • Digital Banking tools provide you options to easily manage your finances from anywhere. 
  • Our loans and credit cards have great rates and flexible terms. We have various service options that can help you during this period:
    • Short-term personal loans
    • Credit cards 
    • Overdraft protection for your checking account
    • eSignature options that allow you to finalize loans remotely

If you need to visit a branch, our drive-thru tellers are available. Additionally, if your transaction is more detailed you may set an appointment at one of our community branches to meet with a Financial Service Representative.

April 1, 2020

Scammers are notorious for exploiting fear, and the COVID-19 outbreak is no exception. In the last few weeks, scammers have set up fake websites, bogus funding collections, and more tricks that prey on the fearful. The best weapons against these scams are education. When people know about circulating scams and how to identify them, they’re already several steps ahead.

Here are the types of scams to look out for:

  • The fake funding scam - Victims receive bogus emails, text messages, or social media posts asking them to donate money to a research team that is supposedly on the verge of developing a drug to treat COVID-19.
  • The bogus health agency - Scammers are sending out alerts appearing to be from the Centers for Disease Control and Prevention (CDC) or the World Health Organization (WHO); however, they are created by scammers using the agency’s official logo.
  • The phony purchase order - Scammers are hacking computer systems at medical treatment centers and obtaining information about outstanding orders for face masks and other supplies. The scammers then send the buyer a phony purchase order listing the requested supplies and asking for payment.

Scammers give themselves away when they ask for payment via specific means, including a wire transfer or prepaid gift card. Scams are also easily spotted by claims of urgency, such as “Act now!” Lastly, poor writing skills, including grammatical errors, awkward syntax, and misspelled words are often a key giveaway. A specific example from COVID-19 scams, “Breaking information” alerts appear to be from health agencies.

Avoid scams by practicing safe habits. Always be skeptical about trial offers and outrageous monetary promises. Never give out your personal information on the internet or phone. Do not click on suspicious links. For more information about scams, sign up for free scam alerts from the Federal Trade Commission at

March 20, 2020

The safety and well-being of our members, staff, and community are of the utmost importance. Guidance from local, state, and federal authorities suggests limiting groups to no more than 10 people. Taking this into consideration, Henrico FCU will close the lobbies of the community branches effective March 23, 2020. The drive-thru and Contact Center will remain open.

Each branch will make appointments for transactions that require face-to-face interaction. For appointments, please contact the branches directly:

Thank you for your understanding and patience as we continue to work on your behalf and meet your financial needs.

March 18, 2020

As COVID-19 continues to impact our local area we want to assure you that Henrico FCU is here to meet your financial needs. Our operations are running and our teams are available to assist you with flexible options that achieve your banking goals.

Our team has been closely monitoring updates from local, state and federal authorities as well as guidance from the CDC. This guidance includes serving no more than 10 people at once. To protect our members and staff, we will be closing all lobbies to walk-in visitors at our community branches effective Monday, March 23rd for at least 14 days. All drive-thru facilities will remain open and you can set appointments for transactions that must be performed face-to-face. Our branch personnel will be available by phone to answer any questions and set appointments.

Our credit union has many options to serve your banking needs remotely. Through Henrico FCU Digital Banking, you can manage all your accounts and even start a conversation with a trusted financial representative. We have tools to apply for loans and finalize loans remotely with eSignature. Our Contact Center is readily available to serve your needs through a telephone call and our ATMs are available 24 hours a day. 

March 16, 2020
At Henrico FCU, our members are family. In the interest of following CDC guidelines while positioning team members to best serve you, we have two branch schedule changes to announce.
Henrico FCU is temporarily closing the Nine Mile location inside the Henrico County Eastern Government Center effective Wednesday, March 18th.
Additionally, we are suspending Saturday hours at all branch locations beginning March 21st, until further notice. The Contact Center will remain open during this time to assist members. Our goal is to maintain financial services for our members and provide a safe environment for our staff.

Here are a few alternative ways to manage your financial needs:

  • Henrico FCU Digital Banking
  • Start a conversation with a representative within Digital Banking
  • Call the Contact Center during business hours
  • Apply for loans online
  • Finalize loans through electronic signature
  • ATMs available 24/7
Thank you for your understanding and patience as we continue to work on your behalf and meet your financial needs. 

A Better Experience is Here!

System Conversion

Thank you for your patience during our system conversion! Henrico FCU strives to provide exceptional service to the Greater Richmond area. We value your membership and hope you like the new features. 

Henrico FCU is excited to announce our new digital banking experience. All members will have to enroll in the new system. Download the new app today or access Digital Banking from your PC or MAC.

Voice Banking was updated as well. If you are a first-time user, please contact us to get started. If you have used the past system, call our new voice banking system at 804.266.0290 with your member number and the last four digits of your social security number to get started.

Smarter Systems 

New Digital Banking Platform

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  • Access your accounts
  • View transactions
  • Make or schedule transfers
  • Make payments through Bill Pay
  • Activate debit cards
  • Report lost or stolen debit card
  • Lock debit card
  • Nickname your accounts
  • Tag transactions
  • Upload receipts
  • Organize your dashboard
  • Apply for loans
  • Securely message the Contact Center

New Voice Banking System

  • Check balances
  • Check account history
  • Transfer funds
  • Make payments
  • Stop payments
  • Voice Banking pin maintenance

 Quick Reference Guides 

Services that Remain the Same

While there are numerous system enhancements, many things are staying the same. 

  • Member Number
  • Routing Number
  • Debit and Credit Cards
  • Direct Deposit and Bill Pay
  • Recurring Payments(ACH)