FINANCIAL SERVICE REPRESENTATIVE (Full-Time)

Are you passionate about helping others achieve their financial goals? Do you thrive in a fast-paced, service-oriented environment? If so, we’d love to meet you!

We’re currently seeking a service-driven Financial Service Representative to be the friendly face and trusted advisor for our members. In this role, you’ll provide personalized financial solutions, support daily banking needs, and help members navigate their financial journeys with confidence and care.

• Assist members with a wide range of financial services and product inquiries
• Open new accounts and conduct loan interviews
• Resolve member issues with professionalism and empathy
• Deliver accurate, efficient service in line with Credit Union policies
• Identify opportunities to offer tailored financial solutions

• High school diploma or equivalent
• Two years of related experience
• Previous cash handling and/or sales experience in a financial services or retail environment

• Love connecting with people and building lasting relationships
• Communicate clearly, confidently, and with a positive attitude
• Thrive in a team-focused, fast-paced environment
• Are detail-oriented and committed to accuracy
• Have a flexible, can-do mindset and enjoy multitasking
• Bring courtesy, tact, and diplomacy to every interaction

Ready to take the next step in your career? Apply today and help us shape brighter financial futures! Send your resume, cover letter, and salary requirements to JoinOurTeam@HenricoFCU.org. 

FLOATING TELLER (Full-Time)

Are you looking for a dynamic and engaging role where every day brings something new? Join our team as a Floating Teller, where you'll have the opportunity to support multiple retail branch locations across Henrico and Chesterfield counties.

As a Floating Teller, you will "float" between branches based on staffing needs. While work assignments are generally determined in advance, flexibility is key. A permanent home branch may be assigned in the future based on business needs

• Deliver exceptional member service across various branch locations.
• Perform standard teller transactions including deposits, withdrawals, payments, and account inquiries.
• Support branch teams with operational tasks and member engagement.
• Adapt quickly to different team environments and branch procedures.

• Variety and Flexibility: Experience different work environments and collaborate with diverse teams.
• Skill Development: Broaden your banking knowledge and enhance your adaptability.
• Networking Opportunities: Build strong relationships with colleagues and members across multiple locations.
• Adaptability: Strengthen your problem-solving skills by navigating new challenges in different settings.

• Skills and Attributes:
• Positive and flexible attitude
• Enthusiasm for multi-tasking
• Strong verbal communication skills
• Great attention to detail
• Comfort in a fast-paced environment
• Excellent team player

• High school diploma or equivalent
• One year of public contact work
• At least six months of related experience
• Previous cash handling and/or sales experience in a financial services or retail environment is a plus

Ready to take the next step in your career? Apply now and join our team! Send your resume, cover letter, and salary requirements to JoinOurTeam@HenricoFCU.org. 

BRANCH MANAGER (Full-Time)

As the Branch Manager, you will be responsible for directing and administering the daily operations of the branch while overseeing a full range of services to members and prospective members. 

• Lead and Inspire: Supervise, mentor, and develop branch staff, fostering a positive team environment to meet or exceed strategic initiatives.
• Drive Growth: Develop and implement strategies to maximize revenues, sales, and member satisfaction while minimizing operational losses and member attrition.
• Operational Excellence: Oversee daily branch operations, including cash handling, transaction processing, and member service, ensuring compliance with regulatory and policy requirements.
• Customer Focus: Provide exceptional service, address inquiries, resolve issues, and promote credit union products and services.
• Sales & Business Development: Achieve branch sales goals by promoting and cross-selling credit union products and services; and identify opportunities for business growth.
• Financial Management: Monitor and manage branch budgets, expenses, and financial performance, ensuring the branch meets or exceeds its financial targets.

• Education: High school graduate or equivalent; a two-year college degree in business or a related field is preferred.
• Experience: 5-10 years of similar or related experience in a financial services environment (credit union preferred), with at least 2 years in a supervisory or management role.
• Skills: Excellent verbal and written communication skills, strong interpersonal and public relations abilities, and solid leadership and supervisory skills.
• Knowledge: Comprehensive knowledge of credit union products, services, policies, and procedures, as well as member service operations and financial regulations.

If you are ready to take the next step in your career and join a team that values your contributions, apply now! Submit your resume and cover letter to JoinOurTeam@HenricoFCU.org and include “Branch Manager” in the subject line.

SENIOR TELLER (Full-Time)

Are you passionate about providing exceptional member service and looking to advance your career in the financial industry? HFCU is seeking a dedicated and experienced Senior Teller to join our dynamic team. If you thrive in a fast-paced environment and excel in teller operations, we want to hear from you!

As a Senior Teller, you will play a crucial role in ensuring the smooth operation of teller and member service functions behind the teller line. Responsibilities include overseeing the balancing of cash vaults, ATMs, and night depository; resolving complex member service issues; and supporting the Teller staff. This role involves providing a variety of paying and receiving functions, such as processing deposits, withdrawals, loan payments, cashier’s checks, and cash advances. Additionally, focusing on operational efficiency is key, ensuring processes are streamlined and effective to support the overall performance of the branch.

• Teller Functions: Ensure teller functions are performed correctly and securely, coordinate teller operations, and assist with complex transactions.
• Member Service: Implement the Credit Union’s strategic growth plan, perform member service functions, and resolve member bookkeeping and checking account problems.
• Professional Relationships: Promote “financial peace of mind through trusted relationships,” support Credit Union initiatives, and maintain the Credit Union’s professional reputation.

• High school diploma or GED required; two-year college degree in business or a related field preferred.
• 2 – 5 years of similar or related experience as a Teller at a full-service financial institution (credit union preferred).
• Excellent communication and interpersonal skills, with the ability to articulate clearly and with confidence.
• Highly organized, accurate, and detail-oriented.
• Proficient in using PCs with Windows applications (Microsoft 365 and Teams).

• Positive Work Environment: Join a team that values positivity, flexibility, and enthusiasm.
• Growth Opportunities: We support your professional development and career growth.
• Community Impact: Join a team that makes a difference in the lives of our members and the community we serve by providing top-notch service.
• Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.

Ready to Apply? If you are ready to take the next step in your career and join a team that values your contributions, apply now! Submit your resume and cover letter to JoinOurTeam@HenricoFCU.org and include “Senior Teller” in the subject line.

Join Our Team

Are you positive, energetic, and detail-oriented? Do you have a “can-do” attitude and a strong record of providing exceptional service? Do you value integrity, relationship building and putting others first? If yes, then we may be the perfect employer choice for you.

We are a growing not-for-profit, member-owned, financial cooperative. We are committed to providing financial peace of mind through trusted relationships.

We offer excellent benefits, such as healthcare, life insurance, paid-time off, 401(k), tuition assistance, and opportunities for advancement.

We focus on creating a rewarding work experience that transforms a job into a career.

Contact Us

If you would like to join the team, please send your resume, cover letter, and salary requirements (indicate Job ID number in the subject line) to:

Henrico Federal Credit Union
Human Resources Department
9401 West Broad St
Henrico, VA 23294-5331

FAX:804.545.7820
JoinOurTeam@HenricoFCU.org