OPERATIONS SPECIALIST (Full-Time)

Do you have a keen eye for accuracy and precision?  Are you able to pay close attention to the small things, ensuring that all tasks are completed correctly and thoroughly? Do you excel in a fast-paced environment and can handle multiple tasks simultaneously while remaining calm under pressure? 

At Henrico Federal Credit Union, we are passionate about providing exceptional financial services to our members. We value integrity, member-first relationships, and a commitment to excellence. If you're looking to make a meaningful impact and grow your career, we want to hear from you!

As an Operations Specialist, you'll oversee our Debit Card, Credit Card, and IRA Programs, ensuring quality and compliance across various support functions. You'll play a crucial role in maintaining accurate account files, correcting errors, and providing top-notch service to our members.

Key Responsibilities

• Membership and Document Management – Audit and review membership documentation, handle deceased member accounts, and ensure compliance with identification policies.
• Debit and Credit Card Programs – Manage all card operations, resolve member inquiries, monitor inventory, and oversee the Card@Once instant issue program.
• IRA Program – Maintain IRA files, audit transactions, process distributions, and complete IRS reporting.
• Administrative and Operational Support – Process Remote Deposit Capture deposits, manage ATM uptime, handle escheatment of abandoned accounts, and maintain records.

What We're Looking For

• Education – High school diploma or GED required; two-year college degree in business or related field preferred.
• Experience – 2-5 years in a financial services environment (credit union preferred). Experience with operations, quality control, card management, IRAs, records retention, and/or remote deposit capture processes desired.
• Skills – Excellent communication, strong interpersonal abilities, highly organized, detail-oriented, and proficient with Windows applications (Microsoft 365 and Teams).

What We Offer

• Positive Work Environment: Join a team that values positivity, flexibility, and enthusiasm.
• Growth Opportunities: We support your professional development and career growth.
• Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.

TELLER (Full-Time)

• Process Financial Transactions: Handle members' transactions with accuracy and efficiency.
• Customer Solutions: Offer tailored solutions to meet members' financial needs.
• Team Collaboration: Work closely with a supportive team to ensure a seamless member experience.

• Positive Work Environment: Join a team that values positivity, flexibility, and enthusiasm.
• Growth Opportunities: We support your professional development and career growth.
• Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.

• Skills and Attributes:
  • Positive and flexible attitude
  • Enthusiasm for multi-tasking
  • Strong verbal communication skills
  • Great attention to detail
  • Comfort in a fast-paced environment
  • Excellent team player
• Qualifications:
  • High school diploma or equivalent
  • One year of public contact work
  • At least six months of related experience
  • Previous cash handling and/or sales experience in a financial services or retail environment is a plus

• Supportive Culture: We foster a collaborative and inclusive work environment.
• Member-Focused: Make a real difference in our members' lives by providing top-notch service.
• Community Impact: Be part of a company that values community involvement and giving back.

Join Our Team

Are you positive, energetic, and detail-oriented? Do you have a “can-do” attitude and a strong record of providing exceptional service? Do you value integrity, relationship building and putting others first? If yes, then we may be the perfect employer choice for you.

We are a growing not-for-profit, member-owned, financial cooperative. We are committed to providing financial peace of mind through trusted relationships.

We offer excellent benefits, such as healthcare, life insurance, paid-time off, 401(k), tuition assistance, and opportunities for advancement.

We focus on creating a rewarding work experience that transforms a job into a career.

Contact Us

If you would like to join the team, please send your resume, cover letter, and salary requirements (indicate Job ID number in the subject line) to:

Henrico Federal Credit Union
Human Resources Department
9401 West Broad St
Henrico, VA 23294-5331

FAX:804.545.7820
JoinOurTeam@HenricoFCU.org

Henrico FCU offers a competitive salary and excellent benefits. 

All employees are required to pass a comprehensive background check, including criminal and credit histories.  An active HFCU membership account (i.e. checking and debit card) within 30 days of employment is also required.

Henrico Federal Credit Union is an Equal Opportunity Employer