FLOATING FINANCIAL SERVICE REPRESENTATIVE (Full-Time)

Are you looking for a dynamic and engaging role where every day brings something new? Do you enjoy helping others and are ready to take your financial services career to the next level? Join our team as a Floating Financial Service Representative (FSR) and support multiple retail branch locations across Henrico and Chesterfield counties.

As a Floating FSR, you will "float" between branches based on staffing needs, providing exceptional service and guidance to our members. While work assignments are generally determined in advance, flexibility is key. A permanent home branch may be assigned in the future based on business needs.

What You’ll Do 

• Deliver exceptional member service across various branch locations.
• Open and maintain accounts, process loans, and perform teller transactions.
• Conduct in-depth financial interviews to align products and services with member needs.
• Actively cross-sell credit union products and services.
• Support branch teams with operational tasks and member engagement.
• Adapt quickly to different team environments and branch procedures.

Benefits of the Floating Role 

• Variety and Flexibility: Experience different work environments and collaborate with diverse teams.
• Skill Development: Broaden your banking knowledge and enhance your adaptability.
• Networking Opportunities: Build strong relationships with colleagues and members across multiple locations.
• Professional Growth: Strengthen your problem-solving and service skills in dynamic settings.

What We're Looking For 

Skills and Attributes:

• Positive and flexible attitude
• Strong communication and active listening skills
• Enthusiasm for multi-tasking and problem-solving
• Excellent attention to detail
• Team-oriented with a service-first mindset

Qualifications:

• High school diploma or equivalent (associate’s degree in business or finance, preferred)
• Two years of sales or lending experience in a financial services or retail environment
• Previous cash handling and/or contact center experience, preferred
• Familiarity with credit union products, services, and regulations is a plus

Ready to Apply? If you are ready to take the next step in your career and join a team that values your contributions, apply now! Submit your resume and cover letter to JoinOurTeam@HenricoFCU.org and include “Floating FSR” in the subject line.

SYSTEMS ANALYST (Full-Time)

Are you passionate about technology and problem-solving? Do you enjoy optimizing systems and supporting a collaborative team environment? If so, we have an exciting opportunity for you!

Join Our Team as a Systems Analyst!

As a Systems Analyst, you’ll play a key role in supporting Henrico Federal Credit Union’s digital infrastructure. This position ensures employees have reliable access to technology resources and provides first-tier support for hardware, software, and system-related issues.

Responsibilities include system monitoring, troubleshooting, forms development, user access management, and support for online applications, e-signature platforms, and core-related systems. You’ll also assist with implementations, documentation, and compliance efforts.

Key Responsibilities:

• Monitor and maintain Credit Union systems and applications
• Provide first-tier technical support and resolve system access issues
• Assist with form development and reporting needs
• Support online applications, e-signature platforms, and core systems
• Participate in system upgrades and special projects
• Ensure compliance with IT policies and procedures
• Collaborate with departments to improve system functionality
• Deliver excellent internal service and build trusted relationships

Qualifications:

• Two years of computer-related college coursework or vocational training and appropriate certification (four-year degree in information technology or related field and/or certifications preferred)
• Two to five years of similar or related experience in PC hardware/software configuration and network support, including time spent in preparatory positions
• Strong communication, organization, and problem-solving skills
• Proficient with Microsoft 365, Teams, and basic business machines
• Professional demeanor and positive attitude
• Commitment to internal service excellence

Ready to Apply? If you are ready to take the next step in your career and join a team that values your contributions, apply now! Submit your resume and cover letter to JoinOurTeam@HenricoFCU.org and include “Systems Analyst” in the subject line.

TELLER (Full-Time)

• Process Financial Transactions: Handle members' transactions with accuracy and efficiency
• Customer Solutions: Offer tailored solutions to meet members' financial needs
• Team Collaboration: Work closely with a supportive team to ensure a seamless member experience

• Positive and flexible, with a can-do attitude
• Enthusiasm for multi-tasking
• Strong verbal communication skills
• Detail-oriented and committed to accuracy
• Thrive in a team-focused, fast-paced environment

• High school diploma or equivalent
• One year of public contact work
• At least six months of related experience
• Previous cash handling and/or sales experience in a financial services or retail environment preferred
• Proficient in using PCs with Windows applications (Microsoft 365 and Teams)

Ready to Apply? If you are ready to take the next step in your career, apply now! Submit your resume and cover letter to JoinOurTeam@HenricoFCU.org and include “Teller” in the subject line.

CONTACT CENTER FSR (Full-Time)

As a Contact Center FSR, you will assist members with a wide range of services through multiple channels, including opening accounts, cross-selling Credit Union services, conducting loan interviews, answering questions, and performing account maintenance. You will handle member inquiries and transactions such as deposits, withdrawals, loan payments, and cashier's checks, while conducting financial interviews to align products with members' needs.

What You’ll Do

• Respond quickly and courteously to member emails and calls
• Perform member service functions, including account openings, loan applications, and cross-selling
• Manage loan/deposit pipelines and assist with loan processing
• Promote ancillary loan products and perform file maintenance
• Resolve member inquiries and provide financial solutions
• Maintain professional relationships and emulate exceptional service standards

What We're Looking For

• High school diploma or equivalent; two-year college degree in business or a related field preferred
• 2-5 years of related experience in a financial services environment (credit union preferred)
• Experience in a call center environment, handling customer inquiries and providing support
• Excellent communication and interpersonal skills
• Highly organized, accurate, and detail-oriented
• Proficient in using PCs with Windows applications (Microsoft 365 and Teams)

You’re a Great Fit If You

• Love connecting with people and building lasting relationships
• Communicate clearly, confidently, and with a positive attitude
• Thrive in a team-focused, fast-paced environment
• Are detail-oriented and committed to accuracy
• Have a flexible, can-do mindset and enjoy multitasking
• Bring courtesy, tact, and diplomacy to every interaction

Ready to Apply? If you are ready to take the next step in your career, apply now! Submit your resume and cover letter to JoinOurTeam@HenricoFCU.org and include “Contact Center FSR” in the subject line.

Join Our Team

Are you positive, energetic, and detail-oriented? Do you have a “can-do” attitude and a strong record of providing exceptional service? Do you value integrity, relationship building and putting others first? If yes, then we may be the perfect employer choice for you.

We are a growing not-for-profit, member-owned, financial cooperative. We are committed to providing financial peace of mind through trusted relationships.

We offer excellent benefits, such as healthcare, life insurance, paid-time off, 401(k), tuition assistance, and opportunities for advancement.

We focus on creating a rewarding work experience that transforms a job into a career.

Contact Us

If you would like to join the team, please send your resume, cover letter, and salary requirements (indicate Job ID number in the subject line) to:

Henrico Federal Credit Union
Human Resources Department
9401 West Broad St
Henrico, VA 23294-5331

FAX:804.545.7820
JoinOurTeam@HenricoFCU.org

Henrico FCU offers a competitive salary and excellent benefits. 

All employees are required to pass a comprehensive background check, including criminal and credit histories. Positive credit history refers to responsible credit management and financial behavior, such as making timely payments, managing debts effectively, and using credit responsibly. An active HFCU membership account (i.e., checking and debit card) within 30 days of employment is also required.